Last Updated: November 8, 2024

Privacy Policy

Mikya Pty Ltd ("Mikya," "we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard information when you engage with us via WhatsApp Business messaging or our website.

We adhere to South African privacy laws, including the Protection of Personal Information Act (POPIA), and implement safeguards to keep your data secure wherever it is processed.

Need quick answers?

Your trust matters -- reach out any time.

1

Information We Collect

1.1 Information You Provide

When you communicate with us via WhatsApp Business, you may share:

  • Contact information: Your phone number, name, and any contact details you provide.
  • Message content: The text, images, or documents you send to us.
  • Transaction information: Details related to products or services you inquire about or purchase.
  • Customer support data: Information you share when you request assistance.

1.2 Automatically Collected Information

We may collect limited technical information automatically, including:

  • Message metadata: Delivery status, timestamps, and read receipts.
  • Device information: Device type and operating system supplied by WhatsApp.
  • Usage data: Signals about how you interact with our WhatsApp Business account.
2

How We Use Your Information

We use the information we collect to deliver relevant services and experiences, including to:

  • Communicate with you, respond to inquiries, and provide customer support.
  • Deliver products, services, or information that you request.
  • Send order confirmations, appointment reminders, and service notifications.
  • Send promotional messages when you have provided explicit consent.
  • Analyze usage patterns to improve our services and offerings.
  • Comply with applicable legal, regulatory, and contractual obligations.
3

WhatsApp-Specific Practices

3.1 Message Types

  • Customer service messages: Responses to your inquiries within 24 hours.
  • Transactional messages: Order updates, confirmations, and account notifications.
  • Marketing messages: Promotional content sent only with your opt-in consent.

3.2 Opt-Out Rights

You can stop receiving messages at any time by:

  • Sending "STOP," "UNSUBSCRIBE," or "OPT OUT" on WhatsApp.
  • Blocking our WhatsApp Business number.
  • Contacting us through the details provided in this policy.
4

Data Sharing and Disclosure

We do not sell your personal information. We may share data as follows:

4.1 Service Providers

  • WhatsApp/Meta: To facilitate message delivery, subject to WhatsApp's privacy policy.
  • Cloud services: For secure data storage and backup.
  • Analytics providers: To understand service usage (only anonymized data).

4.2 Legal Requirements

We may disclose your information to comply with legal obligations, protect our rights, investigate fraud, or respond to court orders.

4.3 Business Transfers

If Mikya undergoes a merger, acquisition, or asset sale, your information may transfer as part of that transaction. We will notify you of any significant changes.

5

Data Retention

We retain your information only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements. Message history is typically retained for 12 months unless legal or operational needs require longer storage.

6

Data Security

We implement technical and organizational safeguards, including encryption, access controls, authentication, regular security assessments, and employee training. While we strive to protect your information, no method of transmission over the internet is 100% secure.

7

Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion or object to processing of your information.
  • Request data portability to another service provider.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details in Section 14.

8

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. Parents or guardians who believe a child has shared data with us should contact us immediately so we can take appropriate action.

9

International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. When this occurs, we implement safeguards to protect your information in line with this Privacy Policy and applicable law.

11

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website, sending a WhatsApp notification, or updating the "Last Updated" date above. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

13

South African Privacy Laws

We comply with the Protection of Personal Information Act (POPIA) and other applicable South African privacy laws. Under POPIA, you have the right to know what personal information we hold about you, object to processing, and lodge a complaint with the Information Regulator.

14

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response, you may contact the Information Regulator (South Africa) at www.justice.gov.za/inforeg/ or via email at inforeg@justice.gov.za.

Still have questions about your data?

We are here to help -- reach out to the Mikya team and we will respond promptly.

Contact the Team